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Our Clients: Co-Working

Go through Estate Agencies customized processes

Pre-tenancy

Reduce your pre-tenancy workload with Roby. Our clients have seen a 65% increase in efficiency using Roby automation.

  • Let Roby respond to incoming enquiries from your website and online portals.
  • Automate the prequalification of new applicants with questions that help your agents better select potential property matches and understand applicant requirements.
  • Allow applicants to instantly schedule viewings at times convenient for you.
  • Automatically update negotiator calendars in real-time, arrange access with current tenants, confirm viewings via email or SMS and escalate or cancel appointments for non-responsive applicants.
  • Send your negotiators important information — key codes, property addresses and up to date property notes for every viewing.
  • Obtain viewing feedback instantly, allow Roby to suggest alternative properties, reschedule appointments, book new appointments and chase negotiators to follow up leads.
  • Instantly auto-generated sales and lettings documentation using your agencies templates, branding and colours. Tenants and landlords never see Roby.
  • Send offer forms to tenants and take advantage of digital signing to close deals more quickly.
  • Automate third-party tenant referencing and approvals or escalate outcomes to the relevant individuals or teams for further checks.
  • Calculate, request, chase and reconcile holding monies, deposits and other move-in costs.
  • Auto-schedule appointments with your chosen inventory clerk and inform tenants of the time and date of the viewing.

Maintenance

Allow tenants to report maintenance issues via Roby’s self-service portal instantly, upload supporting images, add further written descriptions and their availability/preferences for repair works.

  • Allow tenants to report maintenance issues via Roby’s self-service portal instantly, upload supporting images, add further written descriptions and their availability/preferences for repair works. Tenants and landlords never see Roby; our self-service portal uses your branding and colours.
  • Prioritise requests and operate bespoke maintenance processes for managed and non-managed properties, individual and VIP landlords in a way that suits your agency.
  • Automate the request and chasing of third-party contractor quotes and allow Roby to rank each based on parameters you believe to be important (price, speed, quality of previous repairs).
  • Create rules for auto-approval of small repairs, request approval from landlords or escalate the quotation to your property management or maintenance team to follow up.
  • Proactively update tenants on the status of any maintenance issues via real-time progress reports and job confirmations. Inform landlords of works completion and job updates.
  • Auto-generate and send maintenance invoices, deduct expenses from future rental income and autopay contractors.
  • Allow Roby’s AI engines to suggest improvements in areas of efficiency accuracy and productivity across every step of your agency’s bespoke maintenance process.
  • Test small tweaks and perfections on the Roby platform and make real improvements based on measurable performance gains rather than gut feel.

Payments

Raise payment schedules for any tenancy and adjust for inflation or other bespoke payment arrangements over time.

  • Let Roby respond to incoming enquiries from your website and online portals.
  • Automate the prequalification of new applicants with questions that help your agents better select potential property matches and understand applicant requirements.
  • Allow applicants to instantly schedule viewings at times convenient for you.
  • Automatically update negotiator calendars in real-time, arrange access with current tenants, confirm viewings via email or SMS and escalate or cancel appointments for non-responsive applicants.
  • Send your negotiators important information — key codes, property addresses and up to date property notes for every viewing.
  • Obtain viewing feedback instantly, allow Roby to suggest alternative properties, reschedule appointments, book new appointments and chase negotiators to follow up leads.
  • Instantly auto-generated sales and lettings documentation using your agencies templates, branding and colours. Tenants and landlords never see Roby.
  • Send offer forms to tenants and take advantage of digital signing to close deals more quickly.
  • Automate third-party tenant referencing and approvals or escalate outcomes to the relevant individuals or teams for further checks.
  • Calculate, request, chase and reconcile holding monies, deposits and other move-in costs.
  • Auto-schedule appointments with your chosen inventory clerk and inform tenants of the time and date of the viewing.

Credit Control

Automatically initiate your credit-control process without the need to check for payments manually.

  • Automatically initiate your credit-control process without the need to check for payments manually.
  • Operate bespoke credit control processes for managed and non-managed properties in a way that suits your agency.
  • Automate email communications and physical letters at every stage of the credit control process and escalate to relevant team member wherever you feel human interaction is required.
  • Monitor late payments in real-time and automatically close credit control processes once late payments are received.
  • Proactively update landlords on the status of payments via bespoke communication and real-time payment updates.
  • Implement payment options, such as payment restructuring or direct payment from local authorities.
  • Initiate the Section 21 process and issue any necessary legal letters to comply with UK law.
  • Allow Roby’s AI engines to suggest improvements in areas of efficiency accuracy and productivity across every step of your agencies bespoke credit control process.
  • Test small tweaks and perfections on the Roby platform and make real improvements based on measurable performance gains rather than gut feel.
  • Automatically initiate your credit-control process without the need to check for payments manually.
  • Operate bespoke credit control processes for managed and non-managed properties in a way that suits your agency.

Renewals

Auto-schedule bespoke end of tenancy communication to begin the renewal or reletting process.

  • Auto-schedule bespoke end of tenancy communication to begin the renewal or reletting process.
  • Automate set rental increases during renewals or add bespoke increases based upon individual landlord preferences.
  • If the tenants wish to renew, let Roby inform the landlord, create, send and chase the signing of the new tenancy agreements or send a request to the renewals team.
  • Send updated prescribed information and compliance documents to the tenants.
  • Update rent payment schedules for seamless auto reconciling of future rental payments.
  • Let Roby initiate the reletting process and relist the property on your website and portals if the tenants do not wish to renew.
  • Request the latest compliance information (EPC, gas safety certificates, landlord insurance) from your landlords.
  • Calculate landlord fees following the renewal. Issue invoices, chase and reconcile landlord payments.
  • Allow Roby’s AI engines to suggest improvements in areas of efficiency accuracy and productivity across every step of your agencies bespoke renewals process.
  • Test small tweaks and perfections on the Roby platform and make real improvements based on measurable performance gains rather than gut feel.
  • Auto-schedule bespoke end of tenancy communication to begin the renewal or reletting process.
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