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Case study #5: Property Management Company

Optimization and Simplification of Maintenance

The problem

This client manages 2,000 properties across Manchester with a particular focus on student accommodation. The business has two major problems; first, dealing with the unsynchronized maintenance requests (in-branch walk-ins, email, telephone, SMS) and secondly the manual process of logging the request in their property management system with the correct and detailed notes for maintenance to effectively carry out repairs.

Our Solution

  • Introduction of live maintenance updates from any device
  • Auto scheduling between tenant and maintenance contractors
  • Optimisation of the reoccurring maintenance checks (property licensing, gas safety)
  • Maintenance dashboard and reports function for management.

The Outcome

Following the implementation of Roby.ai the company has reduced the number of maintenance calls by 22% and the reduction of multiple call-outs to the same property, response times have also improved by 65%. Roby.ai reporting tools has also allowed property managers to better assess the performance of third part contractors, directing further business to those that offer the best tenant and landlord experience.

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