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Case Study #1 Letting Agency:

Compliance & Regulation

The problem

This client manages 214 properties in the South East of England. As the lettings industry continues to reform and push for further compliance checks the business has, at times, found it difficult to keep on top of the extra administrative work. Unfortunately, this has led to several complaints from long-standing landlords and begun to impact the businesses reputation in the local community.

Our Solution

  • Automation of deposit lodgings with the Deposit Protection Scheme (DPS)
  • Certificate storage and automated renewals (gas safety certificates, property licensing, EPC’s)
  • Automatic distribution of required documentation to tenants
  • Automated updates to landlords clients on future regulatory requirements (abolishment of section 21, the introduction of RoPA)

The Outcome

Within four months of implementing Roby.ai the agent reduced regulatory errors by 84%. Management was initially apprehensive of the automation fearing further or new errors, therefore, the Roby system was implemented slowly, starting with just the DPS automation for eight new properties. Once the client witnessed the accuracy of the system and its ease of use, the business moved 75% of the properties over to Roby.ai across multiple business processes. By the end of October 2019, Roby.ai will manage multiple compliance processes for the entire lettings book and reduce process errors by 98%.

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